| Availability |
All products are available direct by mail
order or from our stand at selected
exhibitions. |
| Payment |
Cash, postal order or cheque with order.
Unfortunately, we are unable to accept credit cards or foreign currency or
non - Sterling cheques. For overseas customers
only we can make special arrangements to take payment via Paypal - please
email us
to discuss.
Please make your postal orders/cheques payable to
BRASSMASTERS. |
| Delivery |
Whilst every effort will be made to supply
ex-stock, we will notify you if we cannot deliver your order within
twenty-eight days. Please bear in mind that this is a part-time hobby
business for us and that we only collect our post once each week. We also
have to wait up to 14 days to ensure cheques are cleared and that this is
notified to us. Therefore, on some occasions, there may be a delay of 3/4
weeks between your letter, the cashing of your cheque and the despatch of
your order. For those with email
please quote your email address when you order and we will advise you on
its progress at each stage. |
| Postage and packing |
Orders up to
£20
add £1.50
Orders from £20 to
£45
add £2.50
Orders over £45 to £95
add £4.00 Orders over
£95
add £7.50
Overseas customers please email us for a price |
| Faulty goods and shortages |
We aim to despatch goods in perfect condition
but occasionally a sub-standard item may slip through our quality control
system. If you receive goods which are deficient in this way please return
the faulty item or detail the shortage together with proof of purchase. We
will replace the item and refund your postage provided you notify us
within 30 days of purchase. |
| Prices and specification |
We aim to maintain prices between each issue
of our catalogue but occasionally our suppliers may increase the prices
charged to us. We reserve the right to amend any of our prices at the date
of despatch. We also reserve the right to amend the specification of our
products at any time. |
| VAT |
We are not registered for VAT and therefore
all prices are net of VAT. Overseas customers will not therefore be able
to reclaim VAT. |